Employees that speak 18 languages. Over 4000 collections of tiles available in one place. Over 140 best brands, like Marazzi, Pamesa, Florim, in the offer. It’s all thanks to the new website of Sognando Casa Shop – the biggest base in Europe, which allows you to buy tiles online.
“If you want to create a glass, stop focusing on a glass. You have to focus on your surroundings” – told us Luca Sommariva, an architect from Milan. After talking to him, we made aware that we have a lot in common. First of all, we always look at the wider picture. For example, when some time ago we decided that we wanted to change our website, we didn’t focus on some technical aspects. We started talking with customers, exploring their expectations, monitoring changes in the market and also interviewing professional figures in our sector. It allowed us to achieve a big result. As our manager – Alex – said:
“It’s not only about a new design of the website. But mostly about giving great possibilities to the customers from all over the world.”
Every day we talk with people who live in different parts of the world. We well know that their needs are enormous. But the possibilities of the market are also huge. ”The market is expected to reach US$ 112,323.5 Mn by 2019, expanding at a CAGR (Compound Annual Growth Rate) of 9.3% from 2015 to 2019.” We’re constantly searching this big environment acting in such a way that meet diverse expectations. We sell our products internationally but, we always look at the customer not only like a small part of a huge system but like an individual. Every time, we use a personalized attitude. This is confirmed by the reviews from our customers.
“I am a Scotsman living in Norway and, after some professional advice and friendly service, Alex helped guide me to the specific tiles I was looking for.”
Sognando Casa team is always ready to help with buying tiles online.
4 things that make buying tiles online easier & more pleasurable
We always listen to our customers. Every voice matters, even the negative ones (practice makes perfect!). Based on their opinions, we create a catalog of certain facilities. Here we present some of them.
1. Professional advice in 18 languages
Italian, English, French, German, Spanish… The list is long. We are trying to make it as easy as possible for the customers to make a good decision, especially if we’re talking about buying tiles online. Usually, we choose these products for many years, so the decision should be very thoughtful. The possibility to speak in your mother language would really help you.
How is it possible to contact who speaks in your mother language? You have to choose your language (the left corner of the website) and then click ‘contact’.*
*in this moment, two languages are available (Italian & English). We’re working on the rest. Coming soon!
2. Quick reaction of the team
What does it mean the term ASAP for you? “As soon as possible”, right? But for some people ASAP is… “As slow as possible”. Just a little difference, but you have to wait for the answer 3,4,7 days and more… But not with Sognando Casa!
When we say “ASAP”, we’re trying to do our best to help you immediately. Our customers can confirm it: “Alex was able to carry me step by step through the process of ordering and choosing the materials. Not even one day passed without an immediate response by phone or email. He was interested in solving all the problems immediately. They deserve more than 5 stars”
How can you ask to a member of our team? Firstly, you choose the language and then you have two options: send a message by website or text/call by WhatsApp. To be honest, we prefer calls, because we trust that this type of contact speeds up and facilitates everything and allows us to understand your needs better.
3. Valuable know-how and tips
If you ask us “what is crucial on the way to success?”, our answer will be simple: “follow your passion”. Do you know why? Because if you do something with passion, you do it really good. But there is something more important: you should share your passion. We would like to do it. And that’s why we’re preparing a lot of useful and interesting contents for you. Different types of content, which can inspire and solve many problems.
Where can you find our contents? Here, reading our blog but also on Facebook, Instagram, Pinterest… So follow our social media! We will give you many valuable information, not only about buying tiles online.
4. Fast-online platform
As our manager said: “it’s not a normal website. It’s a big virtual machine.” That’s the essence. In the market, there are many “standard” websites, where you can buy tiles online. But we want to be higher than the “standard level”, so we give you:
- Many brands and many collections in one place
- A fast search using filters (tile effect, size, price, color, thickness, brand, zone, surface, shape). Now, the first three work. We’re sorry. We’re improving the rest.
- Quick costs calculation
How is it possible to see the prices and calculate the costs? It’s easy! You just have to register (or login), choose any product and see the approximate price. In case of the calculation of the costs of your order, you have to choose product, size, color and write quantity and address of delivery.
ATTENTION! Now, we are still working on the website, so in the coming weeks, the process will work in this way: you log in and then you choose a product, color, size and write quantity. Then, you see the price (without discount). You have two options: “order a sample” or “ask for the discount”. If you choose the second option and follow the next steps, you will see the total price.
We apologize for the inconvenience. If it changes, we will inform you immediately.
“You’ve to be around. Like a God. Around…”
Luca, an architect with many years of experience, told us something about the process of creation. “Everything would be important. You have to be around. Like a God. Around.” We totally agree with him. We’re always trying to be everywhere, catching crucial moments, implementing innovations.
Do you want to know what we will prepare for you in the next months? We’re sorry but we also don’t know the exact answer. But we are sure that the new website is only the beginning of something great, so stay tuned!