FREQUENTLY ASKED QUESTIONS
ARE YOU AN OFFICIAL SHOP?
Sognando Casa Shop is an online store authorized to sell tiles straight from the factories we are working with .
ARE THE TILES FIRST CHOICE PRODUCTS?
All products we are selling are original and first choice certified. The ordered goods will be of the same tone and of the same caliber. You can check this information directly on the packaging of the tiles you will receive.
WHY THE PRODUCTS COULD HAVE DIFFERENT DISCOUNT?
The discount changes according to the quantity you want to order: the greater the quantity you need, the greater the discount you get. The variation depends on the amortization on transport and on management costs.
CAN I GET A SAMPLE?
Yes, it is possible to require one or more sample tiles and / or a color folder to evaluate the product. The sample is provided for free and you only have to pay the shipping cost. The maximum limit number of samples for every productive company is three. The cost of shipping depends on the distance, the weight and volume. It is possible to calculate automatically the cost of shipping inserting a sample in the cart.
IN WHICH COUNTRIES DO YOU SHIP THE GOODS?
We ship in every country all over the world.
WHAT ARE THE SHIPPING COSTS?
Shipping is free and insured.
WHAT ARE THE DELIVERY TIMES?
The delivery times depend on the availability of products. Generally 10 working days for deliveries in Europe, about 15/20 working days for deliveries outside Europe.
HOW IS THE DELIVERY?
We deliver your order with the means of transport suitable for weight and volumes. The vehicles are always equipped with lift device and the products are unloaded at the street level.
CAN I FOLLOW MY ORDER IN PREPARATION?
When the order get confirmed, we will entrust the shipment to one of our carriers. He will send you by e-mail all the references to follow the shipment of your order.
HOW CAN I PAY MY ORDER?
You can pay your order by bank transfer, PayPal or Amazon Pay.
IF THE GOODS ARRIVE DAMAGED?
Don't worry. Transportation is insured. If you notice a broken or damaged packaging, write on the delivery note of the carrier "damaged packaging - collection with reserve for verification of goods integrity". Send us an e-mail with one or more photographs of the packaging and verify the integrity of the goods within 48 hours. In case you find any damaged product, contact us to request a replacement.