Is it safe to buy tiles online? If I buy online, are the products first choice? Can I get a sample? If you have any doubts about buying tiles online, this text is perfect for you.
As Mark Twain said: “what gets us into trouble is not what we don’t know, it’s what we know for sure that just ain’t so.” We can also refer it to online shopping. So let us verify your knowledge of ordering online and dispel your doubts.
1. Buying tiles online is totally unsafe.
It isn’t true! Each transport includes an insurance. Every time the products are well-prepared for the shipping. In order to avoid possible damages, they are always properly packed and well-arranged.
2. If the tiles arrive broken, I will have to pay again.
You won’t! If something happens during the transport, we will send you the new products as soon as possible. And, of course, you won’t have to spend your money again.
3. It’s impossible to follow the progress of my order.
It’s possible, without any problem! You will receive a special link from us. It allows you to check your order any time and control the delivery process.
4. I can not check the products before ordering.
You can, of course! Do you know how? You can always decide to order a sample. When you receive it, you will choose the best color and the best design for your interior. What’s important, you don’t have to pay for a sample, only for its transport.
5. If the products have different discounts, something is wrong with them.
Absolutely not! The discount for every product is the official discount authorized by the manufacturers. Greater discounts and different special prices than those ones exposed in our shop are offered only after the specific request of the customer and are provided upon authorization from the producer.
6. I have to wait very long for the products.
You don’t! The time of delivery depends on the availability of the materials, but it isn’t long. Generally, it’s 15-20 days for deliveries in Europe and over 20 for deliveries outside Europe.
7. The process of calculation of the costs of the order is time-consuming.
It isn’t! We do our best to speed up this process. If you have an account in Sognando Casa website, you only have to login and choose product, size, color and write quantity and delivery address. Then you will see the costs.
8. The products aren’t first choice.
All the products sold by Sognando Casa Shop are original and first choice. The wares ordered will be of the same tone and caliber. You have the possibility to verify it, thanks to the information written on the boxes.
9. The price is definitely too high for me.
It isn’t. Many customers claim that one of the biggest advantages of Sognando Casa Shop is the competitive price. Even when the distance between the delivery address and our warehouse, in the district of Sassuolo, is big, you can receive really reasonable prices. If you don’t believe it, sign up to our newsletter and we will show you that we’re able to beat your offer.
10. No one will contact me after the delivery.
We know that for the customers the contact with our shop after the delivery is also really important. That’s why we take care of this aspect. You can always count on our help. So if you have any question about the products that you received, feel free to call or write us.
We prepared this list based on the most common questions of our customers. Did we forget about something? We are really sorry but… don’t worry. 😉 We are always here for you. So feel free to ask!
*We would like to highlight that the explanation above refers to buying tiles online by Sognando Casa Shop.